Services

Services involving just about everything: you can obtain some important information about your stay at Dresden Airport here – and about the services available to passengers and visitors. If you have any other questions, please do not hesitate to contact us.

Information
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CORONA UPDATES

Important information for passengers and visitors about safe travels during the current Corona situation.

If any luggage items are missing or you find that they are damaged, please get in touch with the relevant contact partner:

  • the ASD “Lost & Found” service desk on the departures level in the terminal, if the flight is operated by one of the following airlines: Lufthansa, Eurowings, SWISS, easyJet, Aeroflot, Freebird, Bulgarian Air Charter, Tailwind Airlines or Sun Express. You can also contact the staff members by e-mail at: bag.airportservices(at)dlh(dot)de. The contact partner for all customers is ASD Airport Services Dresden GmbH
  • the airport information desk on the arrivals level in the terminal if the flight is operated by these airlines: KLM, Sundair, Lauda, Corendon Airlines, Onur Air or Ryanair.
    You can reach the staff members by sending an e-mail to: passage.drs(at)dresden-airport(dot)de.

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You will find the cash machines from the Eastern Saxony Sparkasse bank and Postbank on the arrivals level in the airport’s terminal building. 

To ensure that your journey is absolutely smooth, we would ask you to take note of the current rules related to transporting luggage, health recommendations and the relevant customs and entry regulations. Please remember to bring all the necessary documents with you. 

Each passenger has to check in before departure. Please follow the “Check-in” signs at Dresden Airport. 

Please arrive at the check-in desk in good time. You can discover your precise check-in time from your travel agent or your airline. It is possible to complete evening-before check-in for some flights. 

Checking in takes place at the airline’s desk or through the handling companies, FSG Flughafenservice Gesellschaft mbH or Airport Services Dresden GmbH (ASD). There is a separate check-in desk for each flight. The monitor above each check-in desk shows the appropriate airline, the flight number, the destination of the flight and the planned take-off time. 

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Make use of the convenient opportunity to check-in online, provided that your airline offers this service. 

Please note the entry and customs regulations for your destination – the Foreign Ministry provides information about them for German citizens. 

Before you fly, please also find out about any possible surcharge that your airline may request if you wish to take more than the baggage allowance or have any bulky luggage with you.  

After checking in, you should make your way to the security check area. Checks take place here to ensure that you are not carrying any dangerous items. An x-ray machine screens your hand luggage. This does not have any negative effect on the way that mobile phones, laptops, camera or films work.

-> In the winter season 2020/21 (from 25.10.) the evening-before check-in is not available.

Please find out from your tour operator or your airline whether this service is available and whether any fees are charged and how much they are. 

The evening-before check-in desks are separately marked in the check-in area.  

To check in, you need your passport/ID card and your airline ticket/booking number. 

If you are travelling with others, you must present the ticket and identification documents of those taking the trip with you. When handing over luggage, you will receive the luggage receipt and the boarding card for you and those travelling with you. 

How you benefit: 
Your seat is already reserved. You can arrive at the airport in comfort up to 60 minutes before your departure and go straight to the passenger security check area.

Contact details:
Mon. – Fri., Sun. 6 p.m. – 8 p.m.
Sat. 5 p.m. – 7 p.m. (for all flights departing up to 9:30 a.m.)
Evening-before check-in Lufthansa

Machines are available for you to check yourself in when flying with Aeroflot, Eurowings, KLM, Lufthansa and SWISS – normally starting 24 hours before your flight takes off. The machines operate round the clock and are located under the large display board on the departures level. You need your credit card, ID card/passport, booking code or frequent flyer card for identification purposes.

You can select your seat online for many flights and print your boarding card yourself. Please note that the airlines provide this service and Dresden Airport has no influence on it. 

You can then hand in your luggage at your airline’s “drop-off” desk.  

You can receive information about what you need to consider when leaving Germany and when returning to Germany on the website of the German customs service:
What limits are there on values and quantities? Which goods may only be imported in restricted amounts or not at all? How much are the possible dues if the import limit is exceeded?

Customers can pick up tickets from the following offices in the terminal at Dresden Airport, even for trips booked at short notice:

Contact details:
Representative office: Airport Service Dresden (ASD)
Tour operator: BigXtra, FTI Touristik, 5vorFlug, LAL Sprachreisen GmbH
Phone: +49 (0) 351 881-4091
Contact details:
Representative office: DER Touristik Flughafenservice
Tour operator: ITS, Jahn Reisen, Travelix, DER Tour, ETI, ITT, LMX Reisen, Meier's Weltreisen, Clever Tours, Schauinsland Reisen (SLR), Aida Cruises
Phone: +49 (0) 351 881-4770

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Our airport information department offers numerous services to make your stay at Dresden Airport as pleasant as possible: 

  • Ticket sales for the local transport network (S-Bahn, bus, tram)
  • Arranging taxi and chauffeur services
  • Selling souvenirs
  • Storing and keeping items
  • A lost & found office
  • Booking guided tours of the airport

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There is a locker system in the multi-storey car park on level 00 near the entrance area. You can rent and use the left luggage lockers for up to 24 hours by paying a fee.

  • 12 lockers measuring 85 x 35 x 62 cm (EUR 3)
  • 2 lockers measuring 85 x 35 x 45 cm (EUR 2)
  • 1 locker measuring 85 x 35 x 95 (EUR 4)
     Small lockerMedium lockerLarge locker
    Usage for up to 24 hours (maximum rental period) EUR 2EUR 3EUR 4
    Excess period between 24 and 72 hoursEUR 4EUR 6EUR 8
    Emergency opening after more than 72 hoursEUR 15EUR 15EUR 15
    Emergency opening if ticket lostEUR 30EUR 30EUR 30

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    You will find the lost & found office at Dresden Airport at the airport information desk on the arrivals level in the terminal. It is only responsible for items that have been found in the terminal or outside the buildings. If you lose your luggage or items in planes, please contact the relevant airline. 

    Information for those who find items: 
    The finder’s reward is based on the statutory regulations. 

    Information for owners/those picking up items:
    If you have to report that something has been lost, please contact the airport information desk in person, on the phone or send an e-mail. Any lost items are kept at the lost & found office there. Please bring an identity card with a photo when picking up the lost item. If other people pick up the lost item, they must present a power of attorney from the owner. 

    Airport Lounge

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    If you are a VIP or a business passenger, you can use a separate lounge for up to 20 people at Dresden Airport. The lounge is located on the arrivals level. You can reach your departure gate conveniently from here, as it is only a very short distance away. Screens in the lounge inform you about the status of your flight. As a guest in the Airport Lounge, you can enjoy a wide range of non-alcoholic and alcoholic drinks, an open buffet with hot and cold food and many snacks. In addition to a broad selection of media items, newspapers, magazines, TV channels are also available. You can use the lounge as a passenger, regardless of which airline you are using or the booking class. 

    More information:

    Fee Regulations [PDF; 0,6 MB]
    General Aviation - Services and Facilities [PDF; 1,8 MB]

     

    Lufthansa lounges

    Unfortunately Lufthansa has closed the Senator and Business Lounges at Dresden Airport.

     

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    Please find out about the baggage allowance before you start your journey with your airline, how much is charged for excess baggage and the maximum dimensions for any hand luggage. You can use the luggage frame to check whether your hand luggage has the right dimensions at the check-in area in the terminal at Dresden Airport.

    Security regulations for hand luggage and hold baggage 

    You can obtain detailed information about prohibited items on board flights and instructions about taking liquids in your hand luggage from your travel agent, your airline or from the following websites: 

    Summary of prohibited items in luggage and hand luggage [PDF; 0,3 MB]
    Security regulations for hand luggage [PDF; 0,3 MB] 
    Travel information from the German border police 
    Website of the German Interior Ministry

     

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    Dresden Airport is designed so that disabled people can move around without any difficulty. Toilets, lifts, phones, shops and eateries all have easy access. 

    Passengers with restricted mobility or a disability can obtain support from the PRM service provided by the airport fire brigade. The support service, which provides assistance for incapacitated people on behalf of the airlines, helps them on the way to and from the aircraft, when checking in their luggage and for passport and customs checks.   

    Please inform your airline or your travel agent when you make your booking that you would like to use the support service at Dresden Airport. 

    By train:
    You can directly reach the check-in area from the station platform by using the lift (to the 1st floor). 

    By bus:
    The bus stops for bus services 77 and 80 are located in front of the entrance area to the terminal. 

    By car:
    Use the Dresden-Flughafen exit on the A4 motorway. The address for your navigation system is: 
    Wilhelmine-Reichard-Ring 1, 01109 Dresden.

    The following applies if you have a special parking permit in the form of a blue EU parking badge (only for severely disabled people with the special aG or BI markers): 

    Multi-storey car park / P3 car park 

    You will find designated disabled parking spaces for people with restricted mobility, who have a special parking permit, on level 3 in our multi-storey car park. People with a special parking permit (blue EU badge) can use these parking spaces in the multi-storey car park free of charge. 

    There are other specially designated parking spaces for you at the P3 car park. 

    If you use a parking space in the multi-storey car par or at the P3 car park, we recommend that you proceed as follows: 

    • Please take a parking ticket at the entrance barrier when you drive into the multi-storey car park/P3 car park. 
    • Park your vehicle at one of the designated parking spaces. 
    • When you leave Dresden Airport, please report to the Parking Service Center in the multi-storey car park or in the administration building next to P3. Once you show your blue EU parking badge and your entrance ticket, you will receive a free exit ticket that you can insert in the ticket machine at the exit barrier when you drive out. 

    Short-term parking
    If you only want to visit us for a short time, please use the marked parking spaces in the pick-up and drop-off lane directly in front of the terminal. Please place your blue EU parking badge for disabled people next to the windscreen so that it is clearly visible. 

    The following services are free of charge if you:

    • permanently depend on a wheelchair
    • cannot climb any stairs
    • require a wheelchair for longer distances
    • are visually impaired, hard of hearing or mentally impaired

    Dresden Airport grants people with a disability a 100% discount on the parking fees when they use the car parks and the multi-storey car park. The discount is given if you show your European parking permit for disabled people (“blue parking badge”). 

    Support:

    • when handing in your luggage and checking in;
    • during security and passport checks;
    • when making your way to the gate and preferential boarding on the plane.

    If you would like to take your electric wheelchair with you, it must be stored in the hold as bulky luggage. It is therefore necessary for you to change into a folding wheelchair for the journey to the gate. You will then board the plane in a special wheelchair. 
    If you arrive in a manual wheelchair, change into the special wheelchair just before you board the plane. Your wheelchair will then be stowed in the cargo hold.

    Support:

    • Met in or at the plane
    • Support with entry formalities
    • Accepting your luggage
    • Accompanying you to your relatives or your means of transport
    • Discounted parking rates

    Please take a parking ticket when you drive into the parking area or the multi-storey car park. After your return flight, your parking ticket will be activated by the employees at the Parking Service Center in the multi-storey car park or in the administration building at the P3 car park if you show your European parking badge for disabled people. 

    Please obtain information from the Luftfahrt-Bundesamt (Federal Office of Civil Aviation).

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    Pastoral care is provided by the Lutheran and Roman Catholic churches. It is geared towards travellers, crews, employees and airport neighbours. 

    There is a chapel on the arrivals level in the terminal at Dresden Airport. It is open round the clock. 

    In addition to holy mass and devotions, the airport pastoral care team organises church services, exhibitions and helpers’ meetings. You will find the current dates on the pastoral care web pages.

    Please remember when planning your time for arriving at the airport that waiting times may occur during check-in, at the boarding card and security checks or during passport control. In the interests of your safety, the checks must be thorough and careful. We would therefore ask you to arrive at the airport in good time before your departure.

    Deutsche Post: Letter-boxes are located at the main entrance to the terminal at Dresden Airport.

    PostModern: There is a service point at the “Gate 14” airport shop by the main entrance to the terminal at Dresden Airport (national/international post, stamps, sending parcels).

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    Here are a few tips designed to make your journey and stay with us more pleasant in order to keep your journey with children and babies as stress-free and smooth as possible. 

    Most airlines normally allow pregnant women to fly up to the 36th week of pregnancy. As there are different ways of handling this situation, we would ask you to contact the airline on which you have booked your flight. 

    If you have a foldable pram, you must check it in and hand it over at the bulky luggage desk. Buggies and prams are available for you to use at the airport after the security checks until you board your flight. 

    There are normally no child seats on planes. Please ask your airline whether you can use your own child seat or booster seat. 

    Feeding bottles and baby food can be taken on board.

    Please note the security regulations about taking liquids in your hand luggage too. 

    You will find rooms for changing nappies both in the public area and in the security area at the airport.

    Airline employees are responsible for providing special care for children travelling alone. Use the opportunities of asking about all the arrangements and costs for supporting unaccompanied minors when you book your flight. 

    Your child must be at least five years old to be allowed to fly alone (you can obtain precise information from your travel agent or your airline). The child’s age must be noted on the booking. Parents hand over their child to the airline staff after the check-in process and the latter look after the child during the waiting period before departure, in the plane and after arrival at the destination airport.

    Relatives or friends must meet your child at the destination airport after the baggage reclaim area. The persons picking up the child must be able to identify themselves with their address and personal details. Then your child can continue the journey alone. 

    There are children’s play areas on the departures level in the terminal before and after the security checks. 

    If you are not an EU citizen, you can obtain a refund of the value-added tax charged on your purchases within the EU. You will find these service providers in the terminal at Dresden Airport: 

    • Premier Tax Free at the “Gate 14” airport shop (arrivals level, public area)
    • Global Blue at the ASD Airport Services Dresden desk (departures level, public area)
    • Tax Free Germany at Thomas Cook Service (departures level, public area)

    The North Saxon District Administration Office makes available important information on travelling with pets from other countries and importing products of animal origin. 

    Information sheet on pets [PDF; 0,3 MB] (German only)
    Information sheet on food [PDF; 0,1 MB] (German only)

    Our passengers and visitors can use the Wi-Fi service at the airport free of charge for two hours a day. No registration is needed for this.